CTA Q & A
Chicago True Advocates
The Most Asked Questions
We thought it might save us all some e-mail time if we put the most asked questions up for you to look through. Click a question and you will be taken to the answer. If you still haven't found an answer to your question, use the Contact Us link on the left to find who to get in touch with. Click your Back button to come back to the top of the page.
Most Asked Q&A's About the Fan Club
Questions & Answers
Most Asked Q&A's About the Fan Club
Q: What do I get with my membership?
A: You get four editions of the CTA newsletter "Scrapbook"; you are notified of late breaking news about the band, like concerts and TV appearances; you get to purchase tickets through the fan club; you get a membership packet with a personalized laminate membership card and another exclusive gift; you are invited to attend an annual convention and have a chance to meet the band, and you get to make new friends who share similar music interests! For more reasons go to CTA Membership.
Q: Who do I contact to check the status of my membership?
A: See the Contact Us page and write to Renee Atzingen.
Q: What if I have moved, how do I change my address?
A: See the Contact Us page and write to Renee Atzingen.
Q: As members do we get backstage passes?
A: No, unfortunately this is something we cannot do. We do hold our annual conventions every year, which features a meet and mingle with the band. This would be your opportunity to meet the band.
Most Asked CTA Fan Tickets Q&A's
Q: Why should I purchase Fan Club tickets vs. going through Ticketmaster of the venue box office?
A: The choice in the end is yours. If you go through the Fan Club, you have the opportunity to sit with other members and make new friends. We don't always have the best seats (although the venues are usually good to us) but we have the best time! If you feel you can get better seats on your own, you are free to make that choice.
Q: Where are the seats located for the Fan Club tickets?
A: Management has arranged for us to have Fan Club seats set aside for most of the shows. We have no control over where the venue puts us. We have been told we can expect to be in the center section whenever possible and between rows 10-26. The only venues we might have problems with are those with season ticket holders/concert series. These venues have seats already sold or reserved and have to work around them.
Q: How are tickets shipped, and when can I expect them to arrive?
A: Tickets are shipped via 2-day Federal Express and will require a signature. You can expect your tickets 1-2 weeks before your show date. On rare occasions tickets are received late from the venue and will be shipped out ASAP but will arrive in time for your show. If there isn't enough time, the tickets will be left at the Will Call window at the venue. If for any reason Will Call is needed, we will contact you personally to let you know.
Q: How many tickets am I allowed per venue as a fan club member?
A: You are allowed 2 tickets per member per venue. However, if you want additional tickets you can request them. After all orders have been filled and if there are still tickets available, we will be able to honor your request for additional tickets. Please make note, if you are ordering additional tickets, you are required to send in a deposit for each ticket at the time the original order is placed.
Q: The deadline has passed, can I still order tickets?
A: No, the deadline is there for a reason. Once tickets are ordered from the venue, whatever seats the fan club does not use get immediately released to the general public. After tickets have been released, we will not be able to obtain additional seats at that time.
Q: How will I be contacted regarding my balance due?
A: If you submit an e-mail address, it is your responsibility to check your e-mail often. If no e-mail address is given, an invoice will be mailed to you. See the Contact Us page and write to Ronni.
Q: Will my tickets be sent out if I still have a balance due?
A: No, you need to be paid in full before tickets will be shipped to you.
Q: What forms of payment do you accept for ticket orders?
A: We accept money orders, cashiers checks and personal checks. Checks must be made payable to: "Chicago True Advocates". If any check bounces you will be charged a $25 bank fee and will be expected to pay in full via money order or cashier's check ASAP or your order will be canceled.
Q: What if I am unable to attend my show, or what if I change my mind. Will I get a refund?
A: No, absolutely no refunds and no exceptions. In cases of overpayment, you will receive a credit. If a show is cancelled, you will be refunded. Once you have paid for your tickets they are your responsibility.
Most Asked Q&A's About the CTA Conventions
Q: When and where are the CTA Fan Club Conventions held?
A: It depends on the Summer tour schedule and what will work for both the band and the fan club. The first four conventions were held in Las Vegas, NV in August or September. This year it will be held in Las Vegas in May.
Q: What is the song "25 or 6 to 4" about?
A: The song is about the process of writing a song. The line "25 or 6 to 4" refers to the time of the morning that this was happening. Robert was "sitting cross legged on the floor", "waiting for the break of day", "searching for something to say", and when he needed a line, he noticed that the time was 25 or 26 minutes to 4 in the morning. He had intended to substitute a "real" line, but couldn't come up with anything better than that, so it stuck. Listen to it again knowing now what it is about and it will make more sense to you.